Shipping Policy for MK Industrial & Office Solutions
Effective Date: [Insert Date]
At MK Industrial & Office Solutions, we are dedicated to providing timely and reliable shipping services to ensure that you receive your office furniture in excellent condition and on time. This Shipping Policy outlines the procedures, costs, and other important details regarding shipping for products purchased from our website or directly through our sales team.
1. Shipping Locations
We currently offer shipping within [INDIA] and internationally to select countries. Shipping availability to certain locations may vary, so please check during the checkout process for specific delivery options.
2. Order Processing Time
Processing Time: Orders are typically processed within [7-14] if interstate business days from the time the order is confirmed. Please note that custom orders or large orders may take additional time to process. Within [2-6} days within state delivery if stock available will deliver on next working itself
Business Days: Our standard business hours are Monday through Friday, 9:00 AM to 5:00 PM [Insert Time Zone]. Orders placed after business hours or on weekends/holidays will be processed the next business day.
3. Shipping Methods
We offer various shipping methods depending on the size, weight, and destination of your order. Available shipping options will be displayed during checkout. These typically include:
- Standard Shipping: A cost-effective shipping method that typically takes [3-7] business days to deliver.
- Expedited Shipping: A faster shipping option for an additional fee, which typically takes [insert number] business days to deliver.
- White Glove Delivery: For larger or more complex office furniture, we offer a premium white glove delivery service. This service includes inside delivery, unpacking, assembly, and debris removal. White glove delivery is available for an additional charge and is typically required for bulk orders.
4. Shipping Costs
Shipping costs are calculated based on the weight, size, and delivery location of your order. The total shipping fee will be displayed at checkout before you finalize your purchase. Some factors that may affect shipping costs include:
- Shipping Method: Standard, expedited, and white glove delivery options all have different rates.
- Shipping Destination: Rates vary based on the delivery address, especially for international shipping.
- Order Size: Large or bulky orders may incur additional shipping fees due to the increased size or weight.
For International Orders, please note that shipping costs may also include customs duties, taxes, and import fees, which are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your order online. You can use this tracking number to monitor the progress of your shipment. If you have any questions or concerns about the status of your order, feel free to contact our customer service team.
6. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes or military APO/FPO addresses.
Remote Areas: Some remote or hard-to-reach locations may have restricted shipping options, and additional charges may apply. If your address falls into one of these areas, we will contact you with further details before processing your order.
7. Damage during Shipping
While we take every precaution to ensure that your items arrive safely, accidents can sometimes happen during transit. If your order arrives damaged, please follow these steps:
Return Instructions: If your item is damaged during shipping, we will arrange for a return and replacement or issue a refund based on your preference.
Inspect the Package: Carefully inspect your product and packaging when it arrives. If you notice any visible damage, note it immediately.
Contact Us Immediately: Contact us within [2] business days of receiving the damaged item. Please provide your order number and photographs of the damage to assist in processing your claim.
In the case of defective or damaged products, we will cover the cost of return shipping.
8. Missed or Delayed Deliveries
If you miss the delivery or if the carrier is unable to deliver your product due to an incorrect address or other issues, you may be subject to additional fees for reshipping or return to sender. Please ensure that your shipping information is correct before placing the order.
- Failed Delivery Attempts: Shipping carriers generally make [insert number] delivery attempts. If they are unsuccessful, your order may be returned to us, and additional shipping fees may apply for reshipping.
9. International Shipping
For international orders, the following conditions apply:
- Duties and Taxes: Customers are responsible for paying any duties, taxes, and customs fees that may be incurred upon arrival in their country. These fees are not included in the shipping costs and are the responsibility of the customer.
- Customs Delays: International orders may be delayed due to customs processing. Unfortunately, we cannot control customs delays, and they are not grounds for a refund or reshipping.
10. Order Cancellation
If you need to cancel your order, please contact us as soon as possible. We can cancel your order free of charge as long as it has not been processed or shipped. Once an order has been shipped, it cannot be canceled, and the return policy will apply.
11. Contact Us
If you have any questions about our shipping policies or need further assistance with your order, please don’t hesitate to reach out to us:
MK Industrial & Office Solutions
Email: [info@mkofficesolutions.in]
Phone: [+91 9606623867]
Address: [Royal Space, No 154/20,3rd Floor, 438, 5th Main Rd, HSR Layout, Bengaluru, Karnataka 560102]
Thank you for choosing MK Industrial & Office Solutions. We strive to ensure a smooth and efficient shipping process and are here to assist with any questions or concerns you may have regarding your order!