Cancellation Policy for MK Industrial & Office Solutions
Effective Date: [Insert Date]
At MK Industrial & Office Solutions, we strive to provide a seamless shopping experience, including order management and cancellations. This Cancellation Policy outlines the terms and conditions under which you may cancel an order for products purchased from us, and the steps involved in the cancellation process.
1. Order Cancellation Process
1.1 Before Shipment
You may cancel your order at any time before it is processed or shipped. To request a cancellation:
- Contact us as soon as possible by email at [info@mkofficesolutions.in] or by phone at [+91 96066 23867 ].
- Please provide your order number, the name associated with the order, and the reason for cancellation.
- If the cancellation request is submitted before the order is shipped, we will promptly cancel your order and issue a full refund to your original payment method.
1.2 After Shipment
Once an order has been shipped, it cannot be canceled. If you wish to cancel the order after it has shipped, you will need to follow our Return Policy. Please see the section below for more details on how to return a product after it has been shipped.
2. Customized or Made-to-Order Products
2.1 Customization and Made-to-Order Items
For products that are customized (e.g., custom office chairs, specific colors or configurations), cancellations are only allowed before production begins. Once the production or manufacturing process has started, cancellations are no longer permitted, as these items are made specifically to your order.
2.2 Custom Orders
If you wish to cancel a custom or made-to-order product, please notify us immediately. Cancellations for custom orders can only be processed if the production has not started. After production begins, you may not cancel the order.
3. Refunds for Canceled Orders
3.1 Full Refund
If you cancel your order before it is shipped, you will receive a full refund to your original payment method.
3.2 Partial Refund
If your order is partially shipped or contains custom items that cannot be canceled, you may be refunded for the canceled portion of the order, but shipping and handling fees may apply. Refunds are issued within [insert number] business days of cancellation approval.
3.3 Non-Refundable Items
In the case of custom or made-to-order products that have already entered production or been assembled, a refund may not be applicable, or only a partial refund may be available.
4. Order Modifications
4.1 Changing an Order
If you need to modify your order (e.g., changing quantities, product selection, or shipping address), please contact us immediately before shipment. We will do our best to accommodate any changes to your order, but this is only possible if the order has not already been processed or shipped.
4.2 Address Changes
If you need to change your shipping address after placing an order, please notify us as soon as possible. Address changes can be made if the order has not yet shipped. After the order has been dispatched, the shipping address cannot be changed.
5. Order Cancellation Due to Errors
5.1 Product Availability
In the rare case that a product you ordered is out of stock or no longer available, we may cancel your order and notify you. You will be issued a full refund for any amount charged.
5.2 Pricing Errors
If a product is listed at an incorrect price due to a typographical or other error, we reserve the right to cancel the order, regardless of whether it has been confirmed or processed. You will be notified promptly, and any amounts paid will be refunded to your original payment method.
6. Contact Us
To cancel an order, request a modification, or inquire about the status of a cancellation, please reach out to our customer service team as soon as possible:
MK Industrial & Office Solutions
Email: [info@mkofficesolutions.in]
Phone: [+91 9606623867]
Address: [Royal Space, No 154/20,3rd Floor, 438, 5th Main Rd, HSR Layout, Bengaluru, Karnataka 560102]
Thank you for choosing MK Industrial & Office Solutions. We value your business and aim to provide the best customer experience possible. If you need any assistance with order cancellations or modifications, our team is here to help!