Refund and Return Policy

Refund and Return Policy for MK Industrial & Office Solutions

Effective Date: [Insert Date]

At MK Industrial & Office Solutions, we take pride in the quality of our products. If for any reason you are not fully satisfied with your purchase, we are here to assist you. This Refund and Return Policy outlines the procedures and conditions under which returns, exchanges, and refunds can be processed.

1. General Return Policyeral

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and refunds subject to the following terms:

Exclusions: Customized or made-to-order products are not eligible for return or refund unless defective. Please carefully review your order before completing the purchase of custom items.

Eligibility for Returns: Returns are accepted within [3] days from the date you received the product.

Condition of Items: The returned product must be unused, in new condition, and in its original packaging, including all accessories, parts, and manuals.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Insert Email Address] or [+919606623867] within [3 working] days of receiving the product.

• Provide your order number, a description of the issue, and the reason for the return.
• If the product is defective or damaged, please include photos or documentation to support your claim.

1. Return Authorization: Upon receipt of your return request, we will issue a Return Authorization (RA) Number. Returns will not be accepted without this RA number. We will provide instructions for the return shipment.
2. Ship the Product Back: After receiving the RA number, you will need to ship the product back to us within [insert number] days. You are responsible for the return shipping costs unless the return is due to an error on our part or if the item is defective.

Return Shipping: We recommend using a track able shipping service or purchasing shipping insurance to ensure your returned product reaches us safely.

Address for Returns: [Royal Space, No 154/20,3rd Floor, 438, 5th Main Rd, HSR Layout, Bengaluru, Karnataka 560102]

3. Defective or Damaged Products

If your product arrives defective, damaged, or not as described, please notify us immediately upon receipt of the item. In such cases:

• Defective or Damaged Item: You are entitled to a full refund or exchange. We will cover the return shipping costs for defective or damaged products.
• Photo Evidence: Please provide clear photographs of the damage or defect to assist in processing your return. Once we verify the defect, we will guide you on how to return the item for a full refund or a replacement.
• Exchange Option: If you prefer an exchange rather than a refund, we will send you a replacement product once we receive the returned item.

4. Refunds

Once we have received and inspected the returned product, we will notify you of the approval or rejection of your refund.

• Refund Process: If your return is approved, your refund will be processed to your original payment method (credit card, PayPal, etc.) within [insert number] business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
• Refund Amount: The refund will be for the purchase price of the returned product, minus any applicable restocking fees and return shipping charges (unless the return is due to our error or a defective product).
• Restocking Fee: A restocking fee of [insert percentage or flat fee] may apply for returns of non-defective products, depending on the condition of the product and packaging when returned.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or Made-to-Order Products: Products that were made according to your specifications or personalized for you (e.g., custom colours, designs, or sizes).
• Final Sale Items: Any items marked as “Final Sale” at the time of purchase are not eligible for returns or refunds.
• Used or Damaged Products: Products that have been used, altered, or damaged by the customer, or items returned without the original packaging, accessories, or manuals.

6. Exchanges

We don’t Entertain exchange policy

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they have been shipped. Once an order has been processed or shipped, it cannot be cancelled. If you wish to cancel after shipment, the return policy outlined above applies.

8. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please contact us at: [+91 9606623867]

MK Industrial & Office Solutions
Email: [info@mkofficesolutions.in]
Phone: [+91 9606623867]
Address: [Royal Space, No 154/20,3rd Floor, 438, 5th Main Rd, HSR Layout, Bengaluru, Karnataka 560102]

We appreciate your business and want to ensure that you are fully satisfied with your experience. If you have any concerns, our team is ready to assist you in resolving any issues. Thank you for choosing MK Industrial & Office Solutions!